If you asked someone to describe a hybrid workplace in 2019, you probably would have gotten a blank stare. Enter the 2020 pandemic, and every company became a “hybrid workplace” seemingly overnight. Eden Workplace, a 60-person company based out of San Francisco, was well poised to respond to this massive workplace shift.
Eden Workplace is on a mission to become the all-in-one workplace management platform, giving its customers a one-stop shop for different parts of the employee experience. From booking desks, to tracking employee tickets, to returning to the office safely, Eden Workplace’s platform powers every aspect of hybrid workplace management.
With the spike in demand for hybrid work solutions, Eden Workplace needed to be able to serve the enterprise needs of its existing and prospective customers.
Eden Workplace was eager to integrate Single Sign-On (SSO) and directory sync into their products, but they had a problem familiar to any fast-growing startup: constrained engineering resources.
Eden Workplace knew they had to focus their lean engineering team’s time on their core products. Under the guidance of its CTO, Kyle Wilkinson Eden Workplace reached out to WorkOS to explore adding SSO without having to re-architect their existing code.
The most immediate need Eden Workplace had was to integrate (SSO) into its platform, because larger customers wouldn’t sign a sales contract without it.. After speaking with existing customers, Eden Workplace's Senior Manager of Workplace SaaS, Samantha Kaplan, discovered that SSO was a fundamental requirement that needed to be met before prospective customers would start using Eden’s products.
Eden Workplace was already serving larger customers like DoorDash and Slice at the time, but the team wanted to ensure that enterprise features like SSO were available for all their customers, large and small. In addition, Eden Workplace knew that allowing customers to sync their HR directories would be necessary in order for Eden Workplace to move upmarket.
WorkOS collaborated with the Eden Workplace team to help them integrate WorkOS’ APIs for SSO and Directory Sync at the same time. “Adding SSO was so seamless and super straightforward,” said Kaplan.
While Eden Workplace’s initial focus was on integrating SSO, onboarding customers for Directory Sync didn’t require additional work. The WorkOS team was able to quickly turn around Eden Workplace’s requests for new integrations, building one for HiBob in 2 days.
Eden Workplace now supports dozens of customers, like Lattice and Bark, using SSO and Directory Sync. As a result of the availability of these enterprise features, more than 50% of Eden Workplace’s clients have opted into a higher pricing tier.
The benefits of WorkOS extend beyond being able to offer SSO and Directory Sync. Kaplan cites the Admin Portal, an addition to their application following the SSO and Directory Sync integrations, as the Eden Workplace team’s favorite aspect of using WorkOS. The Admin Portal enables Eden Workplace’s customers to get a guided walkthrough of configuring Eden Workplace’s software with their identity and directory providers.
“The Admin Portal gives our customers a polished experience. It’s exciting to see customers want to use SSO now and to give them the Admin Portal,” explained Kaplan. Before setting up the Admin Portal, the Eden Workplace team had to walk customers through the SSO integration manually, which resulted in lots of back-and-forth between its customers and its customer support team.
As Eden Workplace onboards more and more customers using SSO and Directory Sync, the WorkOS team is always just a Slack message away for any troubleshooting or advice.
“Another plus of working with Work OS is the open communication over Slack. Our customer support team can work directly with WorkOS’ Developer Success Engineers so customers get unblocked faster."
- Samantha Kaplan, Senior Manager, Workplace SaaS
Today, enterprise readiness is a substantial part of Eden Workplace’s product roadmap. The team’s philosophy behind building enterprise features has evolved into deeply integrating with its customers’ existing systems, with the goal of continuing to build off of the employee data that Directory Sync provides.
While the days of a resource-constrained engineering team are gone, its partnership with WorkOS remains. As Kaplan puts it, “WorkOS is like an extension of our enterprise team."