March 22, 2024

As users interact with your application, at some point they will experience issues and get stuck. Legacy users will get lost in complex states and new users will sometimes overlook reading docs, requiring your support team to assist with troubleshooting.

Problem is that support can’t pinpoint exact issues your user is seeing without relying on less secure and inefficient methods like screen sharing or recording.

The solution is what we’re shipping today: secure, auditable, opt-in Impersonation that requires no integration.

To learn how to impersonate users, check out the launch blog.

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