Support Plans

Get expert help and around the clock support

All customers have access to documentation, email support, and in-product web support. Premium support options include expert guided integration and response time SLAs.

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Contact support

Support plans and features

Email support

In Product Web Support

API Status Notification

Video Call Support

Private Slack Channel

Technical Onboarding Guidance

Dedicated Technical Account Manager

Quarterly Architecture Review

End User Configuration Support

Response Time Guarantee

P1 Response Time

1 Business hour*

1 Hour (24x7)

P2 Response Time

3 Business hours*

1 Business hour*

24x7 365 Response time SLAs

*Business hours are from Monday through Friday, 6am-5pm Pacific Time.

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Powered by WorkOS

“I think we could have done even more business if we had partnered with WorkOS earlier, but it's been incredibly well received.”

Guillermo Rauch

Founder & CEO

“When I asked the team, how was the experience with WorkOS? They were just like, this is incredible.”

Sam Lambert

CEO

“Integrating was straightforward, pleasant, and fun. The team answered my questions quickly, and went above and beyond to help when I ran into issues.”