Support Plans
Get expert help and around the clock support
All customers have access to documentation, email support, and in-product web support. Premium support options include expert guided integration and response time SLAs.
Support plans and features
Email support
In Product Web Support
API Status Notification
Video Call Support
Private Slack Channel
Technical Onboarding Guidance
Dedicated Technical Account Manager
Quarterly Architecture Review
End User Configuration Support
Response Time Guarantee
P1 Response Time
1 Business hour*
1 Hour (24x7)
P2 Response Time
3 Business hours*
1 Business hour*
24x7 365 Response time SLAs
*Business hours are from Monday through Friday, 6am-5pm Pacific Time.