Support Plans

Get expert help and around the clock support

All customers have access to documentation, email support, and in-product web support. Premium support options include expert guided integration and response time SLAs.

Support plans and features


$0 / month


$1,000 / month


Email support
In Product Web Support
API Status Notification
Video Call Support
Private Slack Channel
Technical Onboarding Guidance
Dedicated Technical Account Manager
Quarterly Architecture Review
End User Configuration Support
Response Time Guarantee
P1 Response Time
1 Business hour*
1 Hour (24x7)
P2 Response Time
3 Business hours*
1 Business hour*
24x7 365 Response time SLAs

*Business hours are from Monday through Friday, 6am-5pm Pacific Time.

Powered by WorkOS

“With our in-house solution we had to spend 2-4 hours provisioning each SSO connection. I wanted to find a solution that would allow us to focus on building core-products.”
Jarel Fryer
Engineering Manager
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“​​If you work with another provider, you probably won’t get the same level of support that WorkOS provides. We'd get immediate responses to technical questions we posted in Slack.”
Hannah Han-Ciaravella
Senior Product Manager
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“The decision to use WorkOS was straightforward. We saw good feedback from existing customers and reviewing the documentation made us confident that our needs would be addressed.”
Chris Lu
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“SSO is a crucial part of our Enterprise Pro plan, and with WorkOS we could roll it out in less than a week. Docs are comprehensive, the Admin Portal has made customer onboarding a breeze, and the level of support we received directly in Slack has been phenomenal.”
Dmitry Shevelenko
Chief Business Officer
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“What sold WorkOS was the Admin Portal. Our UI gives customers a link; they go to the Admin Portal, complete onboarding steps at their leisure, and never have to talk to us, making the onboarding process a breeze.”
Chris Pickett
Staff Engineer
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“SCIM is a game-changer for our customers, saving them a lot of time and reducing friction. It's crucial because, without SCIM, customers would likely get frustrated and might even switch to another provider with a smoother experience.”
Dallin Hale
Software Engineer
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“The onboarding process has been excellent. I love sending IT admins the link to set it up themselves and getting an email notification when it's completed. It's so efficient not having to get into meetings or go back and forth via email with IT personnel. ”
Jeff Lloyd
Tech Lead
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“I think we could have done even more business if we had partnered with WorkOS earlier, it's been incredibly well received.”
Guillermo Rauch
Founder & CEO
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“Integrating was straightforward, pleasant, and fun. The team answered my questions quickly, and went above and beyond to help when I ran into issues.”
Bryant Chou
Co-Founder & CTO
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“WorkOS simplified the complexity of implementing single sign-on (SSO) with multiple identity providers.”
Daniel Marashlian
Co-Founder & CTO
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“WorkOS’ SCIM API has been a game-changer, enabling us to meet the user lifecycle management needs of our largest enterprise customers.”
Dana Lawson
SVP, Engineering
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“With WorkOS we got exactly what we needed, and the integration process was straightforward.”
Dor Zimberg
Software Engineering Manager
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“When I asked the team, how was the experience with WorkOS? They were just like, this is incredible.”
Sam Lambert
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“We did consider open source, but WorkOS provided a far superior developer experience.”
Jeanne Thai
Product Manager
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“With Audit Logs, we were able to launch the storage, querying, and export capabilities we needed into production in just a matter of days.”
Pete Hamilton
Co-Founder & CTO
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“We viewed WorkOS’ connections-based pricing as a more viable option aligned with our projected growth. The Admin Portal has also been a critical feature allowing us to save engineering time and provide a more polished enterprise experience.”
Umar Azhar
Co-founder & CTO
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“WorkOS was super easy to self serve and get up and running. It provided us super easy-to-implement must-have functionality out of the box.”
Brennan Spellacy
Co-Founder & CEO
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