WorkOS Terms of Service

Please read these Subscription Service Terms and Conditions (the “Agreement”) carefully as they are a legal agreement between you (“Subscriber”) and WorkOS, Inc. (“WorkOS”). This Agreement governs Subscriber’s use of WorkOS’ Service (as defined below), unless Subscriber and WorkOS have entered into a separate written agreement. BY INDICATING YOUR ACCEPTANCE TO THIS AGREEMENT OR ACCESSING OR USING THE WORKOS’ SERVICE, SUBSCRIBER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

If you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, “Subscriber” will refer to that company or other legal entity. If Subscriber has executed a Subscription Order Form with WorkOS, the scope of Subscriber’s rights to access and use the WorkOS Platform, as well as applicable fees and other terms and conditions, may be further defined in such Subscription Order Form. Each Subscription Order Form will be deemed governed by this Agreement automatically, unless the Subscription Order Form specifically states otherwise. In the event of any conflict between the terms of this Agreement and any Subscription Order Form, the terms of the applicable Subscription Order Form will control.

1. Definitions.

“App End-Users” means the final end users of the Subscriber App(s).

“Documentation” means documentation for the WorkOS Integration Code and WorkOS Platform made available to Subscriber through the Site.

“Intellectual Property Rights” means any patent, copyright, trademark, service mark, trade name, trade secret, know-how, moral right or other intellectual property right under the laws of any jurisdiction, whether registered, unregistered, statutory, common law or otherwise (including any rights to sue, recover damages or obtain relief for any past infringement, and any rights under any application, assignment, license, legal opinion or search).
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“Person” means any individual, corporation, partnership, trust, limited liability company, association, governmental authority or other entity.

“Personal Data” has the meaning assigned to the term “personal data” or “personal information” under applicable data privacy and data protection laws, rules and regulations.

“Sensitive Personal Data” means a subset of Personal Data which, due to its nature, has been classified by law or by policy as deserving additional privacy and security protections. Sensitive Personal Data includes Personal Data regarding EU residents that is classified as a “Special Category of Personal Data” under EU law, which consists of the following data elements: (1) race or ethnic origin; (2) political opinions; (3) religious or philosophical beliefs; (4) trade union membership; (5) genetic data; (6) biometric data where processed to uniquely identify a person; (7) health information; (8) sexual orientation or information about the individual’s sex life; or (9) information relating to the commission of a criminal offense.

“Service” or “WorkOS Service” means, collectively, the WorkOS Platform and the WorkOS Integration Code.

“Service Tier” means the Service tier that Subscriber chooses from the available options provided by WorkOS on the Site.

“SSO Connection Data” means data used to create, configure, and maintain Single Sign-On connections to identity providers (IdPs).

“Subscriber App(s)” means the Subscriber’s application(s) which Subscriber chooses to use with the Service.

“Subscriber Data” means any information, data or content that is submitted, collected, transmitted or otherwise provided by or on behalf of Subscriber through the Service, including data from App End-Users and SSO Connection Data, but excluding, for clarity Aggregate Data and any information, data or content owned or controlled by WorkOS and made available through or in connection with the Service.

“Subscription Fees” means the subscription fees for access and use of the Service in accordance with the Service Tier that Subscriber chooses.

“Subscription Term” means the period during which Subscriber has agreed to subscribe to the Service.

“User” means an employee, independent contractor or consultant of Subscriber authorized by Subscriber to use the Service on behalf of Subscriber.

“Workflow” means an enterprise grade business workflow application provided by a third party, not WorkOS.

“WorkOS Integration Code” means the executable form of WorkOS’ proprietary software development code downloadable by Subscriber from the WorkOS Platform that is configured by Subscriber and included in the Subscriber App(s) to enable data to be transmitted from the Subscriber App(s) to the WorkOS Platform, as further specified in the Documentation.

“WorkOS IP” means the Service, the underlying software provided in connection with the Service, algorithms, interfaces, technology, databases, tools, know-how, processes and methods used to provide or deliver the Service, the Documentation and the look and feel of the Service (including any custom fonts, graphics and button icons), and all improvements, modifications or enhancements to the foregoing, and all Intellectual Property Rights in and to any of the foregoing.
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“WorkOS Platform” means the cloud-based, hosted service made available through www.workos.com (the “Site”), as further specified in the Documentation.

2. Access to Service; License Grant.

a) WorkOS Platform. Subject to the terms and conditions of this Agreement (including timely payment of the Subscription Fees), WorkOS grants Subscriber a limited, revocable, nonexclusive, non-transferable (except in compliance with Section 16(f)) right to access and use the WorkOS Platform and related Documentation solely for Subscriber’s internal business purposes in connection with the operation of the Subscriber App(s), and in accordance with, and subject to, the applicable Service Tier. Subscriber is responsible for obtaining and configuring all required computer hardware, software and telecommunications services to access the WorkOS Platform.

b) WorkOS Integration Code. Subject to the terms and conditions of this Agreement (including timely payment of Subscription Fees), WorkOS hereby grants Subscriber a limited, revocable, non-exclusive and non-transferable (except in compliance with Section 16(f)), license to: (i) install the WorkOS Integration Code on machines controlled by Subscriber and use the WorkOS Integration Code and related Documentation and (ii) reproduce and distribute the WorkOS Integration Code solely as embedded within the Subscriber App(s). Subscriber may use the WorkOS Integration Code solely in connection with Subscriber’s use of the WorkOS Platform, and in accordance with, and subject to, the applicable Service Tier. WorkOS will deliver the WorkOS Integration Code to Subscriber electronically. Subject to the terms and conditions of this Agreement, Subscriber may make one back-up archival copy of the WorkOS Integration Code.

c) Third-Party Software. The WorkOS Integration Code contains certain third-party components subject to various open source or free software licenses. Subscriber’s use of such software is subject to and governed by the open source license that accompanies the software and is not subject to the terms and conditions of this Agreement, except that this Section 2(c) and Sections 8(b) (Disclaimer) and Section 15 (Limitation of Liability) also govern Subscriber’s use thereof.

d) Users. Subscriber will not allow any Person other than Users to access and use the Service. Subscriber may permit Users to access and use the Service, provided that Subscriber ensures each User complies with all applicable terms and conditions of this Agreement and Subscriber is responsible for acts or omissions by Users in connection with their access and use the Service. Subscriber will, and will require all Users to, use all reasonable means to secure user names and passwords, hardware and software used to access the WorkOS Platform in accordance with customary security protocols, and will promptly notify WorkOS if Subscriber knows or reasonably suspects that any user name and/or password has been compromised.

3. Subscription Fees.

a) Subscription Fees. In exchange for Subscriber’s rights to use the Service and Documentation during the Subscription Term, Subscriber agrees to pay the applicable Subscription Fees. Subscription Fees for each Service are subject to change at WorkOS discretion, and such new Subscription Fee will apply automatically upon the monthly renewal of the Subscription Term in accordance with Section 11(a).

b) Taxes. The Subscription Fees do not include taxes and Subscriber shall be responsible for all such taxes, levies or duties under associated with this Agreement, other than taxes based on WorkOS’ net income. Except as otherwise agreed upon by the parties in writing, WorkOS will charge Subscriber’s selected payment method (such as a credit card) for any Subscription Fees on the applicable payment date, including any applicable taxes. If WorkOS cannot charge Subscriber’s selected payment method for any reason (such as expiration or insufficient funds), Subscriber remains responsible for any uncollected amounts, and WorkOS will attempt to charge the payment method again as Subscriber may update its payment method information. In accordance with local law, WorkOS may update information regarding Subscriber’s selected payment method if provided such information by Subscriber’s financial institution.

c) Payment. All amounts are payable in U.S. Dollars. All payments are nonrefundable. WorkOS may impose interest on late payments at the lower of 1.5% per month, or the maximum rate allowable by applicable law, and WorkOS may suspend Service until all payments are made in full.

d) Free Service Tier. From time to time, WorkOS may offer a free Service tier that allows Subscriber to use the Service and Documentation free of charge (“Free Service Tier”). Subscriber acknowledges and agrees that the features and functionalities of the Service on the Free Service Tier may be limited. WorkOS reserves the right to modify or terminate the Free Service Tier at any time, without notice and in its sole discretion.

4. Workflows.

Workflows compatible with the Service are described in the Documentation. In some instances, as described in the Documentation, enabling a Workflow for use with the Service requires Subscriber to implement the third-party Workflow provider’s own SDK or code on the SubscriberApp(s). Subscriber must license Workflows separately directly from the third-party Workflow provider; WorkOS does not provide access to Workflows to Subscriber and is not responsible for any compatibility issues, errors or bugs in the Service in whole or in part caused by the Workflows.

5. Access and Use Restrictions; Suspension.

Subscriber will not at any time and will not permit any Person (including, without limitation, Users) to, directly or indirectly: (a) copy, distribute, rent, sell, lease, lend, or transfer the Service; (b) make the Service available to any third party, except as expressly permitted by this Agreement; (c) use the Service on a service bureau basis; (d) decompile, reverse engineer, or disassemble any software component of the Service; (e) alter or modify any software component of the Service; (f) create derivative works based on the Service or any components thereof; (g) modify, remove, or obscure any copyright, trademark, patent or other notices or legends that appear with the Service; (h) interfere with or impair the operation of the Service by any means including introduction of malware or excessive usage or network traffic; (i) use any automated methods (including “robots” or “crawlers”) to download or “scrape” any data or materials from the Service, (j) use the Service to collect or process any Sensitive Personal Data, (k) use the Service, Documentation or any other WorkOS Confidential Information for benchmarking or competitive analysis with respect to competitive or related products or services, or to develop, commercialize, license or sell any product, service or technology that could, directly or indirectly, compete with the Service, or (l) disclose any performance tests or other performance information related to the Service to any third parties. In the event that WorkOS reasonably believes that Subscriber is using the Service in violation of this Agreement, WorkOS may suspend Subscriber’s access to the Service with or without advanced notice in addition to and without prejudice to any other remedies WorkOS may have.

6. WorkOS Obligations.

a) Support. WorkOS will provide reasonable informational support about the use and operation of the Service and technical support for the Service 6am to 5pm PST on business days, by email, Slack-channel or in-app chat.

b) Security. WorkOS will use commercially reasonable technical and organizational measures designed to secure its systems and prevent unauthorized access to or use of the Service and to protect Subscriber Data against accidental loss or corruption. WorkOS shall not be liable for any loss, destruction, alteration, unauthorized disclosure or corruption of Subscriber Data caused by any third party, except to the extent caused by WorkOS’ gross negligence or willful misconduct.

c) Changes to Service. WorkOS may modify, enhance or remove features or functionality of the Service from time to time. WorkOS may make these changes to the Service for a variety of reasons, including, without limitation, to expand functionality, comply with updated industry standards or comply with law. If WorkOS changes the Service, then WorkOS will update the Documentation to reflect this. These updates will be effective on posting on the Site. If the changes materially reduce the overall functionality of the Service, then, as Subscriber’s sole and exclusive remedy and WorkOS’ sole and exclusive liability, Subscriber may terminate this Agreement.

7. Representations and Warranties.

Each party hereby represents and warrants to the other party that: (i) it is duly organized, validly existing and in good standing under its jurisdiction of organization and has the right to enter into this Agreement and (ii) the execution, delivery and performance of this Agreement and the consummation of the transactions contemplated hereby are within the corporate powers of such party and have been duly authorized by all necessary corporate action on the part of such Party, and constitute a valid and binding agreement of such party.

8. Service Warranty; Disclaimer.

a) Service Warranty. WorkOS warrants that the Service will provide substantially the functionality set forth in the Documentation. Subscriber’s sole and exclusive remedy, and WorkOS sole and exclusive liability, for breach of this warranty shall be for WorkOS to modify, replace or reperform the Service at WorkOS’ sole expense so that the Service conforms to this warranty.

b) Disclaimer. Except as expressly stated herein, the Service is provided “as is” and on an “as available” basis, and WORKOS MAKES NO WARRANTIES OR REPRESENTATIONS TO SUBSCRIBER, ITS USERS OR TO ANY OTHER PARTY REGARDING THE WORKOS IP, THE SERVICE OR ANY OTHER SERVICES OR MATERIALS PROVIDED HEREUNDER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORKOS HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WORKOS HEREBY DISCLAIMS ANY WARRANTY THAT USE OF THE SERVICE WILL BE ERROR-FREE, BUG-FREE OR UNINTERRUPTED.

9. Beta Services; Free Trials.

a) Beta Services. From time to time, WorkOS may offer services or software, or both, identified as beta, pilot, developer preview, non-production, evaluation or similar wording (“Beta Services”). Subscriber may accept or decline Beta Services. If accepted by Subscriber, Subscriber acknowledges and agrees that Beta Services: (a) are provided only for evaluation purposes; (b) may not be relied on by Subscriber for production use; and (c) may be subject to additional terms. Any Beta Services may be used only for the trial period specified when they are made available (and, in any event, will expire on the date that a version of the Beta Services becomes generally available). WorkOS may discontinue Beta Services at any time in its sole discretion and may never make Beta Services generally available.

b) Free Trials. WorkOS may offer access to the Service on a free trial basis (“Free Trial”) for a specified period of time. If WorkOS offers Subscriber a Free Trial, the specific terms (including the duration) of the Free Trial will be provided at signup and/or in the promotional materials describing the Free Trial and Subscriber’s use of the Free Trial is subject to Subscriber’s compliance with such specific terms. Free Trials may not be combined with any other offer. WorkOS reserves the right to modify or terminate Free Trials at any time, without notice and in its sole discretion.

c) Disclaimer. WorkOS may provide assistance with Beta Services or Free Trials in its discretion, however ALL BETA SERVICES AND FREE TRIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND. For clarity, the following Sections of this Agreement do not apply to Subscriber’s use of Beta Services or Free Trials: 6(a) (Support), 8(a) (Service Warranty) and 13(b) (WorkOS Indemnification). ANY CONFIGURATIONS MADE BY SUBSCRIBER AND ANY SUBSCRIBER DATA SUBMITTED BY OR BEHALF OF SUBSCRIBER INTO BETA SERVICES OR INTO THE SERVICE DURING A FREE TRIAL MAY BE PERMANENTLY LOST (I) IF THE BETA SERVICES ARE SUSPENDED, TERMINATED, OR DISCONTINUED, OR (II) AT THE END OF THE FREE TRIAL PERIOD, UNLESS SUBSCRIBER PURCHASES A SUBSCRIPTION TO THE SERVICE.

10. Subscriber Data.

a) License. Subscriber grants WorkOS a non-exclusive, non-transferable (except in compliance with Section 16(f)), worldwide, fully-paid, royalty-free license during the Subscription Term to, and to permit WorkOS’ subprocessors to, use, copy, distribute, modify for transmission and display and publicly perform Subscriber Data solely for the purpose of providing the Service to Subscriber and Users.

b) Warranty. Subscriber represents and warrants that: (a) the Subscriber Data does not and will not infringe, violate or misappropriate the Intellectual Property Rights of any third party; (b) Subscriber has complied and will continue to comply with all laws and regulations applicable to its use of the Subscriber Data under this Agreement, including but not limited to applicable data privacy protection laws and regulations; (c) Subscriber has obtained and will continue to have all required consents, rights and permissions for the access to and use the Subscriber Data (including any Personal Data provided or otherwise collected pursuant to Subscriber’s privacy policy) as contemplated by this Agreement; and (d) WorkOS’ use of the Subscriber Data in accordance with this Agreement will not violate any applicable laws or regulations or cause a breach of any agreement or obligations between Subscriber and any third party.

c) Data Processing Addendum. Each Party will comply with its obligations set forth in the Data Processing Addendum available at https://workos.com/legal/data-processing-addendum, the terms of which are incorporated herein by reference.

d) Aggregate Data. WorkOS shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (including, without limitation, information that is derived or aggregated in deidentified from (i) Subscriber Data, and (ii) Subscriber’s and/or its Users use of the Service, such as usage data or trends with respect to the Service) (such data and information, collectively, “Aggregate Data”).

11. Term and Termination.

a) Term. This Agreement is effective as of the date on which Subscriber first accesses the Service through any online provisioning, registration or order process. This Agreement will govern Subscriber’s initial subscription to the Service on the Effective Date as well as any subsequent renewals. Unless this Agreement is terminated in accordance with this Section 11 or otherwise agreed by the parties in writing, (i) Subscriber’s subscription to the Service will renew for a Subscription Term equivalent in length to the then expiring Subscription Term and (ii) the Subscription Fees applicable to the subsequent Subscription Term shall be WorkOS’ then-current fees for the applicable Service Tier at the time of renewal of such Subscription Term. For example, if the Subscription Term is one month, each subsequent monthly renewal of the Subscription Term is subject to new Subscription Fees in accordance with any change WorkOS may make in its then-current fees for the applicable Service Tier. WorkOS commits to post notice on its website pricing page of pending fee changes 30 days prior to taking effect. WorkOS may also, but is not required, to provide Subscriber notice of such change in Subscription Fees. Either party may elect to terminate this Agreement and Subscriber’s subscription to the Service as of the end of the then current Subscription Term by providing notice to the other party no less than thirty (30) days prior to the end of such Subscription Term. Subscriber’s continued use of the Service following the effective date of any fee changes will mean that Subscriber has accepted and agreed to the fee changes.

b) Termination for Breach. Either party may terminate this Agreement upon notice if the other party materially breaches this Agreement, provided that: (i) such party gives notice to the breaching party describing the manner in which this Agreement has been breached, and (ii) the breach is not cured within 30 days as of receipt of such notice. WorkOS may further immediately terminate this Agreement if Subscriber fails to pay any Subscription Fees when due.

c) Effect of Termination or Expiration. Upon expiration or termination of this Agreement: (i) the rights granted pursuant to Sections 2(a) and 2(b) will terminate; (ii) WorkOS may irrevocably delete any and all information associated with Subscriber’s account, including Subscriber Data; (iii) Subscriber will return or destroy, at WorkOS’ sole option, all copies of the WorkOS Integration Code and all WorkOS Confidential Information in its possession or control, including permanent removal of such WorkOS Confidential Information (consistent with customary industry practice for data destruction) from any storage devices or other hosting environments that are in Subscriber’s possession or under Subscriber’s control, and at WorkOS’ request, certify in writing to WorkOS that the WorkOS Integration Code and WorkOS Confidential Information has been returned, destroyed or, in the case of electronic communications, deleted. Notwithstanding the foregoing, WorkOS will assist Subscriber in exporting Subscriber Data from the Service for up to thirty (30) days following the termination or expiration of this Agreement, if Subscriber requests this assistance prior to the termination or expiration of this Agreement. No expiration or termination will affect Subscriber’s obligation to pay all Subscription Fees that may have become due or otherwise accrued through the effective date of expiration or termination, or entitle Subscriber to any refund.

d) Survival. This Section 11(d) (Survival) and Sections 2(c) (Third-Party Software), 2(d) (Users), 3 (Subscription Fees), 8(b) (Disclaimer), 10(d) (Aggregate Data), 11(c) (Effect of Termination or Expiration), 12 (Confidential Information), 13(a) (Proprietary Rights), 13(b) (Reservation of Rights), 13(d) (Feedback), 14 (Indemnification), 15 (Limitation of Liability) and 16 (General Provisions), survive any termination or expiration of this Agreement.

12. Confidential Information.

a) Definition. “Confidential Information” means any information that one party (the “Disclosing Party”) provides to the other Party (the “Receiving Party”) in connection with this Agreement, whether orally or in writing, that is designated as confidential or that reasonably should be considered to be confidential given the nature of the information and/or the circumstances of disclosure. For clarity: (a) all Subscriber Data is Confidential Information of Subscriber, and (b) any and all non-public features of the Service and Documentation including and all pages and materials on the WorkOS website that are accessible only after logging in are Confidential Information of WorkOS. Notwithstanding the foregoing, Confidential Information does not include information that: (i) was rightfully known by the Receiving Party prior to receiving such information or materials from the Disclosing Party; (ii) is independently developed by Receiving Party without use of or reference to the Disclosing Party’s Confidential Information; (iii) becomes known publicly, before or after disclosure, through no act or failure to act by the Receiving Party; or (iv) is approved for release in writing by the Disclosing Party.

b) Confidentiality Restrictions. The Receiving Party will maintain the Disclosing Party’s Confidential Information in strict confidence, and will not use the Confidential Information of the Disclosing Party except as necessary to perform its obligations or exercise its rights under this Agreement; provided that WorkOS may use and modify Confidential Information of Subscriber in deidentified form for purposes of developing and deriving Aggregate Data. The Receiving Party will not disclose or cause to be disclosed any Confidential Information of the Disclosing Party, except (i) to those employees, representatives, or contractors of the Receiving Party who have a bona fide need to know such Confidential Information to perform under this Agreement and who are bound by written agreements with use and nondisclosure restrictions at least as protective as those set forth in this Agreement, or (ii) as such disclosure may be required by the order or requirement of a court, administrative agency or other governmental body, subject to the Receiving Party providing to the Disclosing Party reasonable written notice to allow the Disclosing Party to seek a protective order or otherwise contest the disclosure.

c) Term. Each party’s obligations of non-disclosure with regard to Confidential Information will expire five (5) years from the date first disclosed to the Receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.

13. Intellectual Property.

a) Proprietary Rights.
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      i. Ownership by WorkOS. The WorkOS IP is the exclusive property of WorkOS. Subject to the limited rights expressly granted in this Agreement, WorkOS reserves and, as between the parties will solely own, all right, title and interest in and to the WorkOS IP.
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      ii. Ownership by Subscriber Data. WorkOS asserts no ownership rights in Subscriber Data. As between the parties, subject to the limited rights granted to WorkOS in this Agreement, Subscriber owns all right, title and interest in and to the Subscriber Data, including all Intellectual Property Rights therein.

b) Reservation of Rights. No rights are granted to either party hereunder (whether by implication, estoppel, exhaustion or otherwise) except as expressly set forth in this Agreement.

c) Logo Usage. During the Subscription Term, WorkOS may use Subscriber’s name, logos and trademarks in listings of WorkOS’ customers on WorkOS’ website and in other public statements or disclosures for the purposes of marketing the Service. All goodwill and improved reputation generated by WorkOS’ use of the Subscriber’s name, logos and trademarks inures to the exclusive benefit of Subscriber. WorkOS will use Subscriber’s name, logos and trademarks in the form stipulated by Subscriber and will conform to and observe such standards as Subscriber prescribes from time to time in connection with the right granted hereunder.

d) Feedback. From time to time Subscriber or its employees, contractors, or representatives may provide WorkOS with suggestions, comments, feedback or the like with regard to the Service (collectively, “Feedback”). Subscriber hereby grants WorkOS a perpetual, irrevocable, royalty-free and fully-paid up license to use and exploit all Feedback in connection with WorkOS’ business purposes, including, without limitation, the testing, development, maintenance and improvement of the Service.

14. Indemnification.

a) Subscriber Indemnification. Subject to Section 14(d), Subscriber will defend WorkOS against any claim, suit or proceeding brought by a third party (“Claims”) arising from (i) any Subscriber Data, including, without limitation, (A) any Claim that the Subscriber Data infringes, misappropriates or otherwise violates any third party’s Intellectual Property Rights or privacy or other rights; or (B) any Claim that the use, provision, transmission, display or storage of Subscriber Data violates any applicable law, rule or regulation or any Subscriber’s privacy policy; (ii) any of Subscriber’s products or services (including the Subscriber App(s)); and (iii) use of the Service by Subscriber or its Users in a manner that is not in accordance with this Agreement or the Documentation, including, without limitation, any breach of the license restrictions in Section 5 (Access and Use Restrictions; Suspension), and in each case, will indemnify and hold harmless WorkOS against any damages and costs awarded against WorkOS or agreed in settlement by Subscriber (including reasonable attorneys’ fees) resulting from such Claim.

b) WorkOS Indemnification. Subject to Section 14(d), WorkOS will defend Subscriber against Claims alleging that Subscriber’s use of the Service infringes or misappropriates such third party’s Intellectual Property Rights, and will indemnify and hold harmless Subscriber against any damages and costs awarded against Subscriber or agreed in settlement by WorkOS (including reasonable attorneys’ fees) resulting from such Claim. WorkOS’ obligations under this Section 14(b) will not apply if the underlying third-party Claim arises from or as a result of: (i) Subscriber’s breach of this Agreement, negligence, willful misconduct or fraud; (ii) any Subscriber Data; (iii) Subscriber’s failure to use any enhancements, modifications, or updates to the Service that have been provided by WorkOS; (iv) modifications to the Service by anyone other than WorkOS; or (v) combinations of the Service with software, data or materials not provided or approved by WorkOS.

c) IP Remedies. If WorkOS reasonably believes the Service (or any component thereof) could infringe any third party’s Intellectual Property Rights, WorkOS may, at its sole option and expense, use commercially reasonable efforts to: (i) modify or replace the Service, or any component or part thereof, to make it non-infringing; or (ii) procure the right for Subscriber to continue using the Service. If WorkOS determines that neither alternative is commercially practicable, WorkOS may terminate this Agreement, in its entirety or with respect to the affected component, by providing written notice to Subscriber. The rights and remedies set forth in this Section 14 will constitute Subscriber’s sole and exclusive remedy and WorkOS’ sole and exclusive liability for any infringement or misappropriation of Intellectual Property Rights in connection with the Service.

d) Indemnification Procedure. The party seeking defense and indemnity (the “Indemnified Party”) will promptly (and in any event no later than thirty (30) days after becoming aware of facts or circumstances that could reasonably give rise to any Claim) notify the other party (the “Indemnifying Party”) of the Claim for which indemnity is being sought, and will reasonably cooperate with the Indemnifying Party in the defense and/or settlement thereof. The Indemnifying Party will have the sole right to conduct the defense of any Claim for which the Indemnifying Party is responsible hereunder (provided that the Indemnifying Party may not settle any Claim without the Indemnified Party’s prior written approval, unconditionally releases the Indemnified Party from all liability without prejudice, does not require any admission by the Indemnified Party, and does not place restrictions upon the Indemnified Party’s business, products or services). The Indemnified Party may participate in the defense or settlement of any such Claim at its own expense and with its own choice of counsel or, if the Indemnifying Party refuses to fulfill its obligation of defense, the Indemnified Party may defend itself and seek reimbursement from the Indemnifying Party.

15. Limitation of Liability.

a) Waiver of Indirect Damages. IN NO EVENT WILL WORKOS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF INCOME, DATA, PROFITS, REVENUE OR BUSINESS INTERRUPTION, OR THE COST OF COVER OR SUBSTITUTE SERVICES OR OTHER ECONOMIC LOSS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE WORKOS IP OR THE PROVISION OF THE SERVICE, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE.

b) Cap on Liability. IN NO EVENT WILL WORKOS BE LIABLE FOR AGGREGATE DAMAGES IN EXCESS OF (A) THE TOTAL SUBSCRIPTION FEES PAID BY SUBSCRIBER TO WORKOS DURING THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100), IF SUBSCRIBER HAS NOT HAD ANY PAYMENT OBLIGATIONS TO WORKOS, AS APPLICABLE, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH THE CLAIM OR LIABILITY IS BASED.

c) Independent Allocation of Risk. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN WORKOS AND SUBSCRIBER.

16. General Provisions.

a) Governing Law; Venue. This Agreement shall be governed by the laws of the State of California without regard to conflict of law principles. Subscriber and WorkOS agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located in San Francisco, California for the purpose of litigating all claims or disputes, and waive any and all objections regarding venue or inconvenient forum in such courts.

b) Amendments. WorkOS may amend this Agreement from time to time upon written notice to Subscriber (which may be provided on the Site). Subscriber’s continued use of the Service following the effective date of any such amendment will mean that Subscriber has accepted and agreed to the changes.

c) Waiver. A party’s failure to require performance of any provision of this Agreement shall not affect its right to require performance at any time thereafter, nor shall a waiver of any breach or default constitute a waiver of any subsequent breach or default.

d) Severability. If any part of this Agreement is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement will continue in effect.

e) Headings. Use of paragraph headers in this Agreement is for convenience only and shall not have any impact on the interpretation of particular provisions.

f) Assignment. Neither party may assign this Agreement without the other party’s express written consent, except that WorkOS may assign this Agreement to its successor by way of merger, acquisition, reorganization, or sale of stock or assets. Any attempt to assign or transfer this Agreement in violation of this Section will be void. Subject to the foregoing, this Agreement is binding upon and will inure to the benefit of each of the parties and their respective successors and permitted assigns.

g) Notices. All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be deemed given: (i) one (1) business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; (ii) when sent by email, on the date the email was sent if sent during normal business hours of the receiving party, and on the next business day if sent after normal business hours of the receiving party; or (iii) three (3) business days after having been sent by registered or certified mail, return receipt requested, postage prepaid. All such notices will be sent to: (i) if to WorkOS, 548 Market St, PMB 86125, San Francisco, CA 94104, support@workos.com, or (ii) if to Subscriber, to the address and email provided by Subscriber on its account with the Service; or to such other address as may be specified by either party to the other party in accordance with this Section. Subscriber’s questions or communications regarding the Service can be sent to support@workos.com but will not serve as notice under this Agreement.

h) Independent Contractors. The relationship between the parties is that of independent contractors. Neither party is nor will represent itself as the agent of the other.

i) Force Majeure. To the extent caused by hurricane, earthquake, other natural disaster or act of God, terrorism, war, labor unrest, general failure of the Internet or of communications systems, or other forces beyond the performing party’s reasonable control (collectively, “Force Majeure”), no delay, failure, or default, other than Subscriber’s failure to make payments when due, will constitute a breach of this Agreement. The performing party shall use reasonable efforts to minimize the delays, to notify the other party promptly, and to inform the other party of its plans to resume performance.

j) Injunctions. Each party agrees that breach or threatened breach by such party of any of its obligations under Section 12 (Confidentiality) or, in the case of Subscriber, Section 5 (Access and Use Restrictions; Suspension) would cause the injured irreparable injury for which monetary relief would not provide adequate compensation, and that in addition to any other remedies available, the injured party will be entitled to injunctive relief against such breach or threatened breach, without the necessity of proving actual damages or posting a bond or other security. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise. This Section shall not be taken to limit either party’s right to injunctive relief related to breach of a section of this Agreement not listed in this Section.

k) Entire Agreement. This Agreement, including its attachments and exhibits, constitutes the entire and exclusive understanding and agreement between Subscriber and WorkOS regarding Subscriber’s use of and access to the Service. This Agreement supersedes all prior or contemporaneous writings, negotiations, and discussions with respect to the subject matter hereof.

l) No Third-Party Beneficiaries. No provision of this Agreement is intended to confer any rights, benefits, remedies, obligations, or liabilities hereunder upon any Person other than the parties and their respective successors and assigns.